Shipping policy

💎 Shipping Made Simple

At Gemistone, we want your jewelry journey to be exciting from the moment you order until it reaches your doorstep.

We carefully prepare, securely pack, and track every order so you can shop with confidence.

🌎 We Ship Worldwide

Yes! Gemistone ships worldwide. 🌍

Your order is carefully prepared and shipped to your chosen delivery address through a trusted courier service.

⏱️ How Long Will My Order Take?

Order Processing: 7–8 business days
Estimated Delivery: Approximately 10 days after dispatch

The estimated delivery date shown on our website is based mainly on major cities and primary locations.

Delivery times may vary depending on your location, customs clearance, courier delays, weather, holidays, or other circumstances beyond our control.

📦 How We Pack Your Jewelry

Your jewelry is carefully checked before shipping and securely:

✓ Packed
✓ Boxed
✓ Sealed
✓ Prepared for safe delivery

We take extra care to make sure your order reaches you safely and in excellent condition. ✨

📍 Track Your Order

Your order journey is simple:

🛍️ Ordered → 📦 Shipped → 🏠 Delivered

Once your order has been dispatched, we'll email you your tracking number.

You can use it to follow your shipment and check its delivery status at any time.

🎥 Important: Record Your Unboxing

For your protection, we strongly recommend recording a continuous 360° video when receiving and opening your parcel.

Please make sure the video clearly shows:

✓ All sides of the parcel before opening
✓ Shipping label
✓ Any visible damage or tampering
✓ Complete unboxing process
✓ Jewelry and all contents after opening

This helps us quickly verify the condition of your order if there is a delivery-related issue.

🚨 Parcel Arrived Damaged or Tampered?

If your package looks damaged, opened, or tampered with at the time of delivery, please do not accept the shipment.

If you have already received it, please contact us as soon as possible and provide clear photos and your unboxing video.

We'll review the situation and guide you through the next steps.

💰 Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local charges depending on your country's regulations.

These charges are the customer's responsibility and are not included in the product or shipping price unless specifically stated.

🌦️ Delays Beyond Our Control

While we always do our best to deliver on time, unexpected delays can sometimes happen due to:

• Customs clearance
• Courier delays
• Severe weather
• Public holidays
• Incorrect or incomplete delivery information

We'll always do our best to assist you if an unexpected shipping delay occurs.

❤️ Need Help With Your Order?

Have a question about your shipment or tracking?

We're here to help.

Contact the Gemistone team and we'll be happy to assist you.

📧 Email: info.gemistone@gmail.com
📞 Phone: +91 78599 92163
💬 WhatsApp: +91 78599 92163

Thank you for choosing Gemistone. 💎
Your jewelry is on its way!